Terms and conditions

Identification

Flow Frame Studio, email [email protected].

Prices

The prices published on this site are reference prices and show the starting point for each service. The final price is set in the written proposal we send once we understand the scope, and that figure is what binds both parties.

Unless stated otherwise, the figures shown exclude VAT at the applicable rate.

Monthly plans

Flow plans have a minimum term of 6 months. After that they continue month to month and may be cancelled with 30 days’ written notice. We do not charge cancellation fees.

Ownership of the work

The website is yours. The domain is registered in your name and the files are handed over whenever you ask, at no extra cost.

Photographs produced on a shoot are licensed to you for unlimited commercial use on your website, social media, booking platforms and printed material. We reserve the right to show them in our portfolio unless you ask us in writing not to.

Timings

We answer enquiries within 24 working hours and send a fixed-price proposal within 48 hours. Photography galleries are delivered within 5 working days. Website build timings are agreed in the proposal and run from the delivery of your content.

Events and artists

A 30% deposit reserves the date and is not refunded. With at least 48 hours’ notice, the deposit can be moved once to another date within the next 3 months. With less than 48 hours’ notice, the deposit is lost. In no case is more than the deposit owed.

Monthly packs have a minimum term of 3 months and then continue month to month with 30 days’ notice. Unused nights do not carry over to the next month.

Photos and videos may be used on social media, the client’s website, posters and event promotion. The organiser is responsible for telling guests the event is photographed and filmed and, for events with minors, for obtaining the parents’ consent.